United Way of Dane County and Centro Hispano have partnered to create a Spanish-language version of its community resource app, 211 Wisconsin app.
The app was launched in October 2021 by United Way to increase awareness and access to community resources. It has grown tremendously in the wake of the COVID-19 pandemic and inflation, with now over 5,200 users across the state. 211 provides direct access to resources in various areas including bill assistance, housing, food, transportation, and more, for those in need.
As the realization of 211’s need grows, United Way now looks to expand its ability to serve communities through a partnership with Centro Hispano.
“This partnership with Centro shows the power of user experience design and collaboration to drive meaningful change,” said Renee Moe, president & CEO of United Way, in a press release. “After launching the 211 Wisconsin App, the most consistent feedback from nonprofit partners was the need for a Spanish version. Thanks to a grant from Public Health Madison & Dane County, that’s now a reality. Expanding access to essential services for Spanish-speaking residents brings us closer to the vision of a Dane County where everyone can thrive.”
The desire to meet the language and cultural needs of more and more residents of Wisconsin has become apparent to United Way. In its effort to reach the community, it raised $17.3 million during its United Way Community Fundraising Campaign.
Prior to the announcement, United Way highlighted the impact of its 211 service, noting a significant increase in requests for Spanish-language resources, job training, childcare, tutoring, and housing.
“At Centro, we believe that access to information is a cornerstone of equity,” said Karen Menéndez Coller, executive director of Centro Hispano. “Partnering with United Way of Dane County to help bring the 211 Wisconsin App to our Spanish-speaking community means thousands more families can find the support they need — in a language they understand and trust. This is how we build a stronger, more connected community for all.”
The 211 app is available to download on phones. Kiosks are also available for those without access to a phone at Centro, 2403 Cypress Way, and other public locations around Dane County. A full list of kiosk locations can be found on United Way’s website.
