Madison Children’s Museum Date Updated: 9.10.24
JOB DESCRIPTION
Position Title: Director of Visitor Services
Supervisor: Vice President of Education and Community Engagement
FSLA Status: Full time; exempt
Compensation: $72,800-$74,880 annual
SUMMARY OF JOB SCOPE & RESPONSIBILITIES
The Director of Visitor Services upholds the museum’s mission, vision and values in all areas of their work and ensures that Madison Children’s Museum maintains exemplary visitor service standards for all who choose to visit. The Director of Visitor Services directs all members of the Visitor Services team, Events team & Lunchbox Cafe team, and is responsible for daily staffing of admissions, exhibit spaces, group visits, events, cafe, and gift shop. The director works cross-departmentally to ensure long-term and short-term projects and initiatives are supported through collaboration and strategic planning. The Director of Visitor Services fosters a culture of belonging, equity, inclusion, for staff and visitors, ensures accountability across all staff roles, and supports successful cultivation of team members.
ESSENTIAL JOB FUNCTIONS
Directs Visitor Services Department
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Manage, recruit, hire, onboard, train, evaluate and mentor staff on the Visitor Services team (approx. 30), including Visitor Services Coordinators, Food & Beverage Coordinator, Visitor Services Supervisors, and Visitor Experience Facilitators.
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Manage Visitor Services budget, expenses & revenue
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Establish proper staffing levels for exhibit & admissions areas

For a complete description and how to apply please visit our website: https://madisonchildrensmuseum.org/about/work-at-mcm/employment/

Role at Madison Community Foundation (MCF)

The Donor Engagement Coordinator is instrumental in enabling MCF to deliver outstanding philanthropic services and stewardship, guiding donors toward achieving their charitable giving goals and supporting nonprofit organizations in building endowment funds to sustain their missions. As part of the Donor Engagement team, this role brings exceptional organization skills, thoughtful communication, and crucial project management and administrative support.

Summary of Major Responsibilities

Donor Engagement Team Support – 50%

• Provides administrative support to enhance the efficiency and effectiveness of the Donor Engagement team’s operations

• Supports the VP and Directors of Donor Engagement in developing and managing team and interdepartmental meetings, retreats and special project calendars, agendas, minutes and follow up

• Supports general office responsibilities including phone coverage, mail processing, office opening/closing and kitchen duties

• Assists in data entry and report generation, as needed

• Proactively helps team maintain standard operating procedures

• Assist the VP of Donor Engagement with departmental hiring needs

Donor Stewardship – 30%

• Provides exceptional customer service to internal and external stakeholders

• Coordinates external event calendar, proactively identifying key fundholder and community events and managing staff attendance records

• Helps produce, proof and process donor/fundholder communication and stewardship materials

• Fields donor inquiries; responds to donors/and or engages appropriate team members

• Organizes memorial and special recognition gifts and acknowledgements

Donor Engagement Event Coordination – 20%

• Manages scheduling, setup and refreshments for on-site fundholder meetings

• Serves as integral part of event team, supporting planning, logistics, AV and follow up

• Helps identify opportunities to make events more inclusive

This job description describes the general nature and scope of responsibilities for this position. Other duties and responsibilities may be assigned or removed at any time.

Work Environment

The work environment and job specifications listed below are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Primarily perform work in an office environment with occasional travel, evening and weekend events

• Frequently move around the office and access or use computers, office equipment, telephone, and any other pertinent supplies, space or equipment used to perform the duties of the position

• Work with frequent interruptions

• Must be able to remain in a stationary position for long periods of time

• Lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Success in This Role Requires

• Support of MCF values of integrity, generosity, effectiveness, sustainability and equity

• Knowledge of best practices for effective internal and external communication

• Experience providing exceptional customer service

• Ability to work effectively independently and as part of a team

• Actively contributing to and promoting a positive work culture

• Demonstrated problem-solving skills and ability to manage deadlines and competing priorities

• Strong listening, written and verbal communication abilities

• Excellent organizational skills and attention to detail

• A proactive work ethic

• Ability to maintain confidentiality; keep sensitive information private

Education and Experience

Minimum of 3 years of working in customer service, communications, nonprofit, event planning or other relevant role required. Undergraduate degree preferred.

• Proficient use of Microsoft Office products

• Prior experience with donor management software; experience with akoyaGO preferred

Interested candidates should forward a cover letter – including how your skills align with the requirements of this position and how your values align with those of MCF – and resume to [email protected]. This position primarily works in the MCF office with the option of occasionally working remotely. Interviews for this position will begin in September 2024.

The Clinical Director at Orion Family Services manages clinical staff, ensures delivery of high-quality mental health services, and aligns clinical practices with the organization’s mission and values. This is a senior management leadership position that works closely with the Chief Program Officer, other managers, and the organization’s leaders to develop and implement strategies that enhance service delivery and improve client outcomes. The Clinical Director also provides administrative guidance, consultation, and mental health leadership to a multi-disciplinary team. This position hires and trains employees, monitors grants, and oversees programs in concert with the Chief Program Officer. They will establish relationships with social services agencies, governmental bodies, and other mental health providers to meet consumer needs.

The Office Administrator at Orion Family Services is responsible for the efficient operation of Orion shared office space and other administrative functions. The Office Administrator will provide logistical support to therapy services in the office space, provide support to staff seeking to use the office space, provide accounting support for part of the accounts payable, provide support for the management of the automobile fleet, provide support for human resources, and provide support to senior leadership. This position serves in a leadership role and involves collaboration with therapists, other administrative staff, and senior leadership.

Essential Functions/Duties/Responsibilities:

Provide Practice Management Support

Answering phone calls from consumers and other community partners and directing them to appropriate people
Scheduling appointments for outpatient services when current consumers call needing an appointment with their therapist
Greeting clients
Managing office traffic and staff and visitor satisfaction

Answer/monitor main phone line
Managing office space use
Manage incoming/outgoing mail and facsimile
Purchase office supplies, products as necessary
Open or close office daily
Provide support for all office locations:

Manage office spaces and desk assignments
Develop a management plan for each site
Support the “point person” attached to each location
Schedule hours between east and west Madison locations
Collaborate with leadership team to ensure required compliance standards are being met
Provide HR Support

Pre-Hire documentation – assign gas cards and keys, I-9, W-4, WT-4, direct deposit, employee emergency contact information
Create and manage the physical HR Folder for each member of the staff
Complete checklists for staff onboarding and offboarding
Manage memberships with benefits partners for changes/additions to our employee benefits (Employee Navigator, Quartz, Delta Dental/Vision, Reliance Standard)
Automobile Fleet Management

Work with CFOO to schedule and manage automobile maintenance
Document mileage
Provide support to the CEO, CPO, and CFOO

Other tasks as necessary
Provide Accounting Support

a/p vouchers (and resolve billing discrepancies)
cash receipts journal (easy to delegate to others)
Fleet fuel card management
Required Skills/Abilities/Competencies:

Strong customer service, oral and written communication skills
Excellent organizational skills and attention to detail
Self-motivated with the ability to complete tasks independently and in a timely manner
Solid leadership skills and dedication to being a supportive and collaborative team member
Office 365, Outlook, Word, Excel, and SharePoint experience
Knowledge of professional service practices and policies
Willingness to engage in professional work around cultural competency and social justice
Committed learner in the principles of equity, inclusion, and culturally responsive practices
Personal qualities of integrity and strength-based leadership
Required Education and Experience:

A minimum of a bachelor’s degree preferred. An individual with demonstrated strong written and oral communication skills without a bachelor’s degree may be considered

Position Type and Expected Hours of Work:

Full-time, 32-40 hour work week

Monday-Friday
Physical Requirements/Work Environment/Travel Requirements:

The work environment is a standard office setting, with occasional remote work options.
Some travel from office to office is required
Must have a valid driver’s license, insurance, and good driving record
Additional Requirements

Must maintain auto insurance to specified levels, with proof of insurance presented annually
Must pass annual background check and annual driving record background check
Job Type: Full-time
Pay: $21.34 – $25.00 per hour
Expected hours: 32 – 40 per week
Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance
Schedule:

Monday to Friday

Experience:

Microsoft Office: 2 years (Preferred)
Administrative experience: 3 years (Preferred)